Shipping

No. All producrs are shipped in Australia only, or instore pick up.

We do not offer free shipping, if total amount is under $100. We do offer free shipping, if total amount is $100 and over. The cart will be calculated automatically, you do not need to put in any code. The free shipping is regular post, with tracking information. The express post can be added with extra postage.

It depends on where you are. The most regular shippment takes 3-5 business days. The express post takes 1 business day, if your location is in express network.

For pick up order, we are nomally ready in few hours.

It is a product, which can be picked up in store only, can not be shipped. You will be noticed, when you see any product's image has a "IN STORE ONLY" logo.

These kinds of products are large size, or extremely flammable, or any reason can not be shipped through couriers.

You can order it online, or come into our physical store directly. Please select "pick up" at the check out stage, if you order "IN STORE ONLY" product online. We will not ship "IN STORE ONLY" product, if it mixed with other products in your cart.

We use Australia Post, Fastway, Courier Please service to delivery your order. We will seceted the most suitable one which based on your location.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process. The return can be accepted in 14 days, after your order has been delivered.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

DB Reward

DB Reward is a membership and reward program which held by Double Bay Hardware. You earn DB Points and redeem points for discount.

1. Earn points and get discount for future purchase.

2. No more paper receipt. All purchase will be recorded in your account.

3. Order online and pick up on curb-side.

4. Be the first to find out our new products, big deals and more.

1. Locate at the right bottom corner, and find "REWARDS".

2. Click "CREATE A STORE ACCOUNT".

1. Earn 100 DB Points by create account.

2. Earn 2 DB Points by spending $1.

3. Earn 200 DB Points on your Birthday.

4. Earn 50 DB Points by leave product review.

5. And more benefits coming.

1. You can redeem 500 DB Points to get $20 discount, 1000 DB Points to get $50 discount for your purchase.

2. The DB Points can be redeemed on our website, and in our physical store.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

0293275603

Send us an email

admin@doublebayhardware.com.au